Customer Demand Uncertainty is a big obstacle for companies to sustain their competitiveness in the market that responding customer requirements becomes essential. Besides companies need to consider also their cost structures which should have in high consistency to survive as well.
Lean and Agile terminologies have been investigated so far in cost and responsiveness to customer manner within internal system perspective i.e. product volume and variety.
This thesis aims to link lean manufacturing steps with customer demand uncertainty condition following information systems, marketing issues and human factor for management level in framework that firm’s (manufacturer) current condition can be tested according to answers from questionnaires and implementation of assessment tables since it is used as guideline and provides on which level firms are in demand uncertainty, lean and agile manufacturing.
This support enables to firms to create their own flexible leagile decoupling point according to their interior characteristics and capabilities in the market.
Source: Jönköping University
Authors: Abid, Muhammad | Özkan, Senol