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Employee Attrition and Retention in BPO Industry (Management Project)

This research aims to produce a model for employee retention conjoining it with other aspects of perceived attitudes viz. employee motivation, employee satisfaction, employee involvement and life interest and work compatibility etc.

To attain the aim of the research, the Hackman and Oldham’s Job Characteristics model (1976) was taken as the basic foundation. Hackman & Oldham (1976) proposed the Job Characteristics Model, which is widely used as a framework to study how particular job characteristics impact on job outcomes, including job satisfaction.

The model states that there are five core job characteristics (skill variety, task identity, task significance, autonomy, and feedback) which impact three critical psychological states (experienced meaningfulness, experienced responsibility for outcomes, and knowledge of the actual results), in turn influencing work outcomes (job satisfaction, absenteeism, work motivation, etc).

The basic hypothesis of this research that employee motivation, employee satisfaction, employee involvement, and life interest and work compatibility lead to prolonged sustenance is an extension of this model with minor modifications in it. It is proposed that the Job Characteristics model is modified by redefining job dimensions as growth prospects, accountability, sense of accomplishment, self-esteem, job security, interpersonal relationships, working conditions, by extending organizational outcomes as satisfied, motivated, involved and retained employees.
Source: JIIT
Author: Santoshi Sen Gupta

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